Features for dog business teams
Your branding
Your logo, colors, and business name carry through the staff app and customer portal. Pro adds a custom domain and white-label options.
Features for dog business teams
Staff run the day. Families use the portal.
Hello Sniff keeps scheduling, attendance, billing, messages, documents, and family self-service connected, so your dog business is not running from spreadsheets and scattered calls.
No credit card required. Comparing tools? See Gingr or PetExec.
Staff portal
Today's floor
Mochi
Field 1
Biscuit
Needs evaluation form
Maple
Invoice paid
Staff view
18 dogs here
Room counts and pickup notes
Family portal
12 actions
Bookings, payments, messages
Documents
2 needed
Vaccines and contracts
Customer portal
Routine work, off the phone
Book a visitOpen
Pay invoiceDue
Upload vaccinesNeeded
Message staffAvailable
Staff portal
Give the front desk and care team one clear view of the day.
The staff portal keeps the work your team repeats all day in reach: scheduling, attendance, family records, dog notes, documents, messages, invoices, reports, and access control.
Saved cards & autopay
Families keep a card on file and monthly autopay runs on your schedule, with a business default plus per-family control. Pro adds hands-off auto-run so billing runs itself.
No-show & deposit protection
Charge deposits, no-show, and late-cancellation fees automatically by your own policy — staff-approved with a full audit trail, so empty slots stop costing you. (Pro)
Memberships, packages & plans
Recurring plans and prepaid packages with a visit/entitlement ledger, weekly visit limits, and Stripe subscription sync.
Vaccines and required documents
Track vaccine status and due dates, decide what is recommended or required, and control which missing records block booking.
Vaccine date extraction
Families upload vaccine records. Hello Sniff pulls out vaccine names and due dates, keeps the original file attached, and lets staff review everything before it counts. Pro adds bulk import with high-confidence review tools.
Messaging
Threaded conversations with families, tied to the dog and household, with email notifications. Pro adds text-message (SMS) alerts so staff can see conversation history instead of piecing together texts and calls.
Onboarding review
A board of new-family packets — review documents, approve services, request changes, accept or reject — so new dogs start clean.
Reports & data export
Attendance, services, billing, and vaccine/document exports with date ranges. Pro adds advanced reporting. Your data is always yours to export.
Staff accounts, roles & permissions
Owner, Manager, and Employee roles plus custom permissions, shift check-in/out, leave, and per-area checklists — with unlimited staff seats on every plan.
Staff lane
The daily operating board
18 here5 arriving4 unpaid
Today board & check-in/out
See who's arriving, who's here, and who's heading home by room or field. Bulk check-in and move dogs between areas without opening a second tool.
Scheduling, attendance & capacity
Daycare, boarding, grooming, training, evaluations, and consults with booking requests, staff approvals, and capacity by area so you can catch conflicts before they hit the day.
Billing & invoicing on your own Stripe
Attendance-driven and manual charges, a review queue, invoices, refunds, and account credits — paid through your own Stripe account. We never take a cut of your payments.
Family & dog records
Complete profiles: multi-guardian households, dogs, vaccinations, temperament and medical notes, emergency contacts, and a per-dog activity timeline — all searchable.
Customer portal
Give families one branded place for booking, billing, records, and messages.
Families can book, pay, message, upload documents, and keep their household details current from their phone, while your team keeps the same household, dog, and booking context in the staff portal.
Parent lane
A branded place for families
Self-service booking
Families see availability and request visits themselves, with readiness and compliance blockers shown up front — fewer booking calls for the front desk.
Billing & payments
View invoices, pay securely, and add or remove their own cards without calling the front desk to update a card or settle an invoice.
Messaging
Message the daycare directly with full thread history, instead of texting a personal cell.
Dogs, vaccines & documents
Manage dogs, upload vaccination records, photos, and waivers, and see what is still needed before the next visit.
Home dashboard
Next visit, recent activity, reminders, unread messages, and balance — at a glance, on their phone.
Shared setup
The setup that keeps both portals in sync.
These are the pieces that keep staff work and family self-service connected instead of turning into another disconnected tool stack.
Bring your own Stripe — no platform fees
Payments run through your own Stripe account. You keep 100% of your revenue and control your own payouts — no forced rate-matching, no gateway cut.
Unlimited dogs & staff
No per-dog meter and no per-seat pricing on either plan — a deliberate contrast to competitors who charge as you grow. Fair-use guidance applies for unusually large or multi-location operations.
Free assisted migration
We move your families, dogs, records, and history from your current tool with hands-on help — no setup fee, on both plans.
Rooms, fields & capacity
Manage multiple rooms, fields, yards, and zones with capacity tracking and a per-area board. Built for real facilities.
Works on any device
Phone, tablet, or desktop, right in the browser. Nothing to download, mobile-responsive throughout.
SMS & API
Pro adds text-message notifications and status alerts — 1,500 texts a month included, then $10 per 500 (about $0.02 each), with usage shown in settings — plus API access to connect Hello Sniff to your other tools.
Your data, no lock-in
Your records stay exportable, and payments run through your Stripe account. Export everything anytime — if you ever leave, you take it all with you.
How the day moves
From the first booking to the paid invoice.
The goal is not a longer feature list. It is fewer handoffs: the dog, family, appointment, document, invoice, and message stay connected.
Plan
Step 1
Schedule the day
Calendar, capacity, and attendance tools keep the floor visible before the lobby gets busy.
Care
Step 2
Track dogs and families
Dog profiles, family contacts, notes, and documents stay close to the daily roster.
Collect
Step 3
Handle documents and invoices
Families can upload records and pay invoices through the branded customer portal.
Follow up
Step 4
Keep messages in one thread
Staff and families can communicate without scattering context across texts and calls.
Try the full workflow
See how the staff app and customer portal work together.
Start a 14-day trial, configure your brand, and test the daily workflow before choosing a plan.
Built with a working dog business. Read the founder story.